Booking Terms and Conditions 

Appointments and Booking 

  • New patients and patients who have not attended in over two years are required to book an initial consultation appointment  

  • You may book a maximum of two appointments ahead. We reserve the right to cancel any appointments which exceed this limit

  • Appointments are subject to availability 

  • In exceptional circumstances (such as illness, incident, or the premises becoming unavailable due to circumstances beyond our control) we reserve the right to postpone or cancel an appointment without notice. If you have paid a deposit for an appointment, this will be refunded to you or added as credit to your account

  • Appointments cannot be held provisionally

Cancellations 

A minimum of 24 hours’ notice is required to cancel or reschedule free of charge. You can view our full cancellation policy here

Fees and Payment 

  • We accept payment by cash, card or by bank transfer. (Please note we cannot accept American Express) 

  • If you book an appointment online, we require a 50% deposit to secure your booking. The remaining balance must be paid at the time of your appointment. In line with our cancellation policy, we may not refund a deposit if you cancel with less notice than 24 hours’ notice 

  • From time to time our prices may change. Any changes to our pricing will be clearly listed on our website

Online Bookings  

  • Online bookings require a 50% deposit to secure your booking. The remaining appointment fee will be payable at the time of your appointment 

  • Online bookings will trigger a confirmation email at the time of booking, and an SMS reminder 48 hours before your appointment. If you have not received these, your appointment may not be confirmed. In this case, please telephone  0141 772 7949 

  • If booking online, it is important that you select the correct appointment type for your needs. Details on appointment types are available on our website and online booking portal. If an unsuitable appointment type is booked and the clinician is unable to provide the required treatment within the allocated appointment time, the clinic reserves the right to charge for the time reserved for that appointment

  • We do not guarantee uninterrupted availability of the online booking system, and reserve the right to amend or withdraw online booking services at any time 

  • Appointments booked online cannot be rescheduled on line. If you need to reschedule an online appointment, please telephone the clinic 

  • We cannot issue cash refunds for appointments paid for online 

Late attendance / Missed Appointments 

  • If you are on the way but running late, please telephone the clinic as soon as possible 

  • If you are more than 10 minutes late for your appointment, we cannot guarantee that you will be seen. If the podiatrist is able to see you, your appointment may be shortened in line with the existing appointment schedule. A full appointment charge will apply 

  • If you miss (or are late for) multiple appointments, we reserve the right to refuse you future appointments or request full payment upfront at the time of booking 

  • If you arrive late for an appointment which you have paid a deposit for online, this may be retained or put towards a future appointment if rescheduling (this will be at the discretion of the clinic)

  • Appointments missed without notice may be charged, or a deposit (if paid) may be retained 

Patient and Staff Safety Measures

We follow strict infection control practices in our clinic for the safety of patients and staff. As part of our infection prevention and control procedures, patients experiencing symptoms of a potentially infectious illness are asked to contact the clinic before attending so that appropriate arrangements can be made. We may offer to rearrange your appointment in order to protect patients and staff.

Consent for Treatment 

We are legally required to obtain consent before assessment and treatment can be undertaken. When making a booking, you may be asked to complete a Patient Form. This provides us with this consent to treat you, asks for certain medical information (which we require to make an informed diagnosis), and allows us to recommend treatment options which are clinically appropriate for you. Certain appointment types  (such as nail surgery) may require further consent. This will be explained to you when booking. 

Types of consent

When providing consent, you will be asked to select the type of consent which best applies to you. The options are: 

  • You are the patient and are over the age of 16 years old at the time of booking;

  • You are the parent (or legal guardian) of a child under the age of 16; 

  • You have Power of Attorney (supporting documentation required); or 

  • You are the Welfare Guardian of the patient (supporting documentation required)

Please note: If none of the above apply, but you are assisting somebody else in making a booking, please ensure that they have given you express consent to do so. 

Cancellation Policy 

Appointments can be cancelled or changed free of charge up to 24 hours before an appointment. Cancellations or changes to an appointment with less than 24 hours’ notice may be charged. Our cancellation policy can be found on our website here: https://johnstonpodiatry.co.uk/cancellation-policy.

Refunding a deposit paid online  

We require at least 24 hours’ notice to cancel an appointment free of charge. If you need to cancel an appointment for which you have paid a deposit, and you have given us at least 24 hours notice, we can either:

  • refund the amount paid to your original payment method; or

  • transfer the amount paid as credit to a future appointment

If you select a refund, please allow 5-10 business days for your refund to arrive in your account. 

Code of Conduct 

We will treat you with dignity and respect and would ask you to do the same. We do not tolerate abusive or aggressive behaviour of any kind. As such, and in accordance with the rules and codes of conduct of the College of Podiatrists and the Health and Care Professions Council, behaviour of this kind may result in refusal or withdrawal of treatment at any time without notice. 

Gift vouchers 

  • Gift vouchers can be purchased from our clinic. If you wish, you can pay for a voucher over the phone and collect it in person

  • If the recipient of the gift voucher is a new patient, the cost of a gift voucher will be the cost of an initial appointment. If the recipient is a returning patient, the gift voucher is the cost of a routine appointment 

  • Gift vouchers are valid for six months from the date of purchase. To ensure that the appointment can be booked before the voucher expires, early booking is advised 

  • Vouchers are non-refundable and non-transferable (only the recipient names on the voucher can use it)

Disclaimer 

  • We do not offer emergency appointments. If you require urgent attention, please call your GP, call 999 or visit your local Accident and Emergency department 

  • Whilst every effort is made to ensure accurate representation of appointment availability, clinical errors can sometimes occur. In this case, we will contact you to advise and will endeavour to offer you an alternative appointment which suits your needs

  • While we aim to provide the highest standard of podiatric care, no guarantee can be made regarding treatment outcomes, symptom resolution or recovery times 

  • Patients (or the person in charge of their care) are responsible for providing accurate and complete medical history, medication details and relevant health information. Failure to do so may impact treatment safety and outcomes

  • While we aim to provide the highest standards of podiatric care, treatment outcomes cannot be guaranteed and results may vary between individuals

Data Protection / GDPR 

We process your information in accordance with UK GDPR / DPA law. More information on how we store and process your information can be found in our Privacy Policy here

Liability

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited. Subject to the above, we shall not be liable for any indirect, consequential, or purely economic loss arising from appointments, treatment, cancellations, delays or use of our services. Nothing in these Terms affects your statutory rights as a consumer under UK law.

Complaints 

If you are dissatisfied with any aspect of the service you have received at Johnston Podiatry, please contact us by email or letter  to allow us the opportunity to address your complaint.

Governing Law 

These terms and conditions are governed by Scottish law. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.